Personal Information:
Name, phone number, email address, company name, and location details when you make an enquiry, request a quotation, or place an order.
Business & Service Details:
Requirements related to digital standees, LED video walls, touch kiosks, signage solutions, rental duration, event venue, installation details, and customization requests.
Website & Usage Data:
IP address, browser type, device information, pages visited, enquiry form data, and browsing patterns when you access our website or online listings.
Communication Data:
Messages, call logs, WhatsApp conversations, and email details exchanged with Redwolf Media for support, sales, or service coordination.
To provide quotations, confirm orders, and deliver products or rental services.
To coordinate installation, maintenance, event schedules, and support services.
To respond to enquiries, troubleshoot issues, and improve customer experience.
To send product updates, offers, promotions, and service-related notifications (only if you opt-in).
To enhance website performance, analyse user patterns, and improve service quality.
To maintain internal records for billing, warranty, service logs, and transactions.
We do not sell, rent, or trade your personal information to third parties.
We may share necessary details with trusted technicians, logistics partners, software providers, and service vendors involved in delivering your product or rental service.
We may share information with payment gateways solely for payment processing.
We may disclose information when required by law, court order, or government authorities.
We may share limited technical or installation details with franchise partners or service associates when required to fulfil your order.
We use secure systems, encrypted communication channels, strong access controls, and verified software tools to protect your information.
All customer details are stored only for operational, accounting, and service purposes.
However, no digital storage or online transmission can be guaranteed 100% secure, and Redwolf Media cannot assure absolute protection against unforeseen breaches.